The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization Review

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First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

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Strategies for Paying for Disney

Strategies for Paying for Disney Review

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Disney is a fabulous vacation spot, offering World-class entertainment and attractions. With so many offerings, many people are overwhelmed by the extensive planning and extraordinary costs associated with this dream vacation. Here you will find much of the information you need to make your Disney vacation affordable while also receiving planning tips. This book will:

• Give an exciting overview of Walt Disney World and Disneyland Resorts
• Provide detailed information on most aspects of planning a vacation to the Walt Disney World and Disneyland Resorts
• Suggest a variety of unique and well thought out money savings tips for a variety of vacation needs, i.e. those wanting to stay on a tight budget, as well as those hoping for deluxe accommodations while also staying within their budget
• Show individuals strategies for bringing in money to go on a vacation to Disney with minimal effort
• Demonstrate how the various money savings strategies accumulate chapter by chapter
• Applying the money savings strategies to a variety of vacationing situations

Get your book today and learn how you can save money for your vacation to Disney!

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The Essential 55: An Award-Winning Educator's Rules For Discovering the Successful Student in Every Child

The Essential 55: An Award-Winning Educator's Rules For Discovering the Successful Student in Every Child Review

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Now in paperback, Ron Clark's New York Times bestseller that's changing America one child at a time!

The runaway bestseller that's a must-have for every parent and teacher. How many authors would travel coast to coast on a bus to get their book into as many hands as possible? Not many. But that's just what Ron Clark, author of The Essential 55, did to keep his book and message in the public eye. And it worked. After his Oprah appearance, sales skyrocketed: we've sold more than 850,000 copies in six months! The book sat tenaciously on the New York Times bestseller list for 11 weeks. Ron Clark was featured on the Today show, and in the Chicago Tribune, Good Housekeeping, and the New York Daily News -- not to mention the calls we've received from teachers and parents who want to get their hands on Ron's guidelines for teaching children.

Now in paperback, The Essential 55 will be the perfect book for parents and teachers to slip into their own backpacks, to read on the train or at lunch, and to highlight the sections that resonate for them. And with an author who is truly a partner in getting his message to the masses, we just can't lose.

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The Complete Walt Disney World 2012

The Complete Walt Disney World 2012 Review

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Your Best Vacation Ever

Even the most hardcore power mom will like this best-selling travel guide. It's written by a former Walt Disney World concierge supervisor who's also the mom of a teenage girl. Packed with candid reviews and thorough descriptions of every ride, show, restaurant and resort, The Complete Walt Disney World 2012 features the most in-depth information ever published about the world's No. 1 vacation destination. Paging through the book is just plain fun, as 535 color photos reveal details you just can't find anywhere else. More frank than Disney's own guides but less snarky than other independent books, the guide is loaded with straightforward insight and helpful information. Though Disney itself has honored the book (naming it an Outstanding Family Product in its iParenting Awards), the St. Louis Post-Dispatch says the guide is 'refreshing in its honest opinions.'

Walt Disney World Your Way

Create Park Days Your Family Will Treasure.Comprehensive attraction pages make deciding what to do at Disney easier than ever. Going beyond mere ranks and ratings, reviews also give you insight into a ride or show's appeal, such as its architecture, history, music, storytelling or attention to detail. Helpful specs include hourly wait times, fear factors and weather issues. Once you're at an attraction, useful tips and lists of 'secret' Fun Finds help your family enjoy the experience to the fullest.

Plan Meals With Confidence. Thoughtful restaurant reviews cover everything from burger joints to gourmet bistros to unique character meals. Quick-read summaries let you scan restaurants by rating, cuisine, price or hours of operation. A Policies section uncovers hard-to-find facts on children's meals, special diets and Disney's new rules about canceling reservations.

Helpful Tips Make You a Disney Expert. Spread through the book, hundreds of specific tips reveal such things as how to save time with Disney's Fastpass system, how to save money with the Disney Dining Plan, even the best spots to watch parades, shows and fireworks.

Detailed Hotel Reviews Save You Time. Seriously thorough hotel descriptions let you compare every aspect of every major place to stay, including swimming pool features and other family-focused amenities. Reviews cover each property's Highs and Lows, room decor and both rack and discount rates. Forget the hassle of researching hotels online; everything you need is right at your fingertips.

Cheer For Your Child. Is your boy or girl playing at the ESPN Wide World of Sports Complex? Learn how to view coverage of their events and get the scoop on spectator seating, dining and other amenities.

Disney News You Can Use. Only The Complete Walt Disney World includes all 662 Disney changes for 2012 every new attraction, activity, hotel, restaurant, shop and price increase. (Turkey legs are now more than . Ouch!) Readers get insider advice on new rides starring The Little Mermaid and Snow White's Seven Dwarfs, as well as revamped attractions based on Dumbo, Goofy and the Star Wars universe.

Photos Take You There. Over 500 colorful images give you a clear sense of every ride, show and parade and exhibit, and reveal the quality of hotel grounds, lobbies, rooms and swimming pools. Parents will enjoy looking at The Complete Walt Disney World 2012 with their children, as the abundance of photos makes it easy for little ones to decide 'Let's do that!'

Instantly Find What You Need. Color-coded chapters and a 1,000-item index let you find any topic quickly. A Walt Disney World A-Z chapter offers a wealth of data on airports, rental cars, park tickets and the like. An appendix holds a Character Guide, a new What Things Cost section that makes it easy to plan expenses, and telephone and Internet directories.

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Walt Disney World: The Full Report

Walt Disney World: The Full Report Review

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Walt Disney World: The Full Report is a compilation of tips, tricks and information gathered over years of visiting Orlando, Florida. The book breaks down every ride, show and attraction for each of Orlando’s major theme parks—the Walt Disney World Resort, Universal Studios Florida & SeaWorld.

The book is written in a way, that Type-A personalities will get their structured information, while allowing the laid back traveler to enjoy the humor of the book.

Unlike other theme park guide books, Walt Disney World: The Full Report is written with a sense of humor, in hopes of “lightening up” the typical travel book. The Full Report informs you without bogging you down with complicated, structured strategies that make you feel as though you are studying for a college entrance exam.

First time visitors will find the information helpful, while veteran Disney worshipers will appreciate the humor, knowing that they are not alone in dealing with Orlando’s clueless vacationers.

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FUNatics Guide to Walt Disney World 2012: Magic Kingdom & Animal Kingdom (Volume 1)

FUNatics Guide to Walt Disney World 2012: Magic Kingdom & Animal Kingdom (Volume 1) Review

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If you are a Disney FUNatic these books are for you. Whether you are preparing for a future trip to Walt Disney World, want to remember the places and events that spark particularly magical memories of a trip from the past, or simply love all things Disney, this book is sure to create a Disney FUNatic of every reader! Everything Disney will be brought to life with complete information and 1,000s of photos about arcades, character meets, child care, dining, entertainment, exhibits, golf, Hidden Mickeys, lounges, marinas, outdoor movie showings, parades, parks, playgrounds, resorts, rides, shows, tours, transportation, water parks, and much, much more!! We even have coupons to help you save money on your next trip!

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The Complete Walt Disney World 2011

The Complete Walt Disney World 2011 Review

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Over 500 color photographs highlight this beautiful yet remarkably thorough guide, a straightforward, fun-to-read, show-and-tell extravaganza that rates and reviews nearly 700 attractions, restaurants, shops and hotels and offers hundreds of helpful tips.

Theme parks are the heart of the book. Each ride and show is showcased on its own page or pages, with an insightful description, frank review, specs such as hour-by-hour wait times and often quirky bonuses such as Fun Finds and Hidden Mickeys.

A fantastic planning tool

Those who love to plan a vacation will delight in the guidebook's obsessive attention to detail. Comprehensive hotel reviews spotlight discount rates, room quality and decor (with photos!) and fun swimming pool features. An Activities chapter uncovers unique experiences outside the parks, whether expensive or free. New for 2011, a Walt Disney World A-Z section is an exhaustive Disney planning encyclopedia. Telephone and Internet directories hold hundreds of useful listings. Smartly organized with color-coded chapters, the book makes it easy to find what you need.

A family favorite

Moms will love the book's thoughtful focus on children. Included are creative ways to involve kids in planning a Disney vacation, Fear Factors for every ride and show, and many Family Matters theme-park tips. A Character Guide reveals where to meet Mickey Mouse and 80 other Disney stars. Young families in particular will find the book helpful, as the abundance of photos give children a way to read it with their parents.

Award-winning advice

The only independent Disney guide ever honored by the Walt Disney Company, The Complete Walt Disney World is the winner of Disney's iParenting Media Award for Outstanding Family Product. Altogether the book has won 15 national and international book awards.

From the back cover:

Don't miss out on top experiences thanks to a colorful Best Bets showcase.
Fully enjoy rides and shows thanks to in-depth theme-park chapters.
Avoid long lines with Fastpass tips and hour-by-hour attraction wait times.
See the rides and shows before you leave home, thanks to 530 color photos.
Add variety to your trip with activities like fishing, golf and surfing.
Ensure quality family time thanks to child-focused activities and advice.
Book the right hotel with reviews that include photos, swimming pool features and discount rates.
Be armed with resources on everything from face painting and tea parties to park tickets and dining plans.

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