The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization Review

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First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

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Strategies for Paying for Disney

Strategies for Paying for Disney Review

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Disney is a fabulous vacation spot, offering World-class entertainment and attractions. With so many offerings, many people are overwhelmed by the extensive planning and extraordinary costs associated with this dream vacation. Here you will find much of the information you need to make your Disney vacation affordable while also receiving planning tips. This book will:

• Give an exciting overview of Walt Disney World and Disneyland Resorts
• Provide detailed information on most aspects of planning a vacation to the Walt Disney World and Disneyland Resorts
• Suggest a variety of unique and well thought out money savings tips for a variety of vacation needs, i.e. those wanting to stay on a tight budget, as well as those hoping for deluxe accommodations while also staying within their budget
• Show individuals strategies for bringing in money to go on a vacation to Disney with minimal effort
• Demonstrate how the various money savings strategies accumulate chapter by chapter
• Applying the money savings strategies to a variety of vacationing situations

Get your book today and learn how you can save money for your vacation to Disney!

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The Essential 55: An Award-Winning Educator's Rules For Discovering the Successful Student in Every Child

The Essential 55: An Award-Winning Educator's Rules For Discovering the Successful Student in Every Child Review

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Now in paperback, Ron Clark's New York Times bestseller that's changing America one child at a time!

The runaway bestseller that's a must-have for every parent and teacher. How many authors would travel coast to coast on a bus to get their book into as many hands as possible? Not many. But that's just what Ron Clark, author of The Essential 55, did to keep his book and message in the public eye. And it worked. After his Oprah appearance, sales skyrocketed: we've sold more than 850,000 copies in six months! The book sat tenaciously on the New York Times bestseller list for 11 weeks. Ron Clark was featured on the Today show, and in the Chicago Tribune, Good Housekeeping, and the New York Daily News -- not to mention the calls we've received from teachers and parents who want to get their hands on Ron's guidelines for teaching children.

Now in paperback, The Essential 55 will be the perfect book for parents and teachers to slip into their own backpacks, to read on the train or at lunch, and to highlight the sections that resonate for them. And with an author who is truly a partner in getting his message to the masses, we just can't lose.

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The Complete Walt Disney World 2012

The Complete Walt Disney World 2012 Review

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Your Best Vacation Ever

Even the most hardcore power mom will like this best-selling travel guide. It's written by a former Walt Disney World concierge supervisor who's also the mom of a teenage girl. Packed with candid reviews and thorough descriptions of every ride, show, restaurant and resort, The Complete Walt Disney World 2012 features the most in-depth information ever published about the world's No. 1 vacation destination. Paging through the book is just plain fun, as 535 color photos reveal details you just can't find anywhere else. More frank than Disney's own guides but less snarky than other independent books, the guide is loaded with straightforward insight and helpful information. Though Disney itself has honored the book (naming it an Outstanding Family Product in its iParenting Awards), the St. Louis Post-Dispatch says the guide is 'refreshing in its honest opinions.'

Walt Disney World Your Way

Create Park Days Your Family Will Treasure.Comprehensive attraction pages make deciding what to do at Disney easier than ever. Going beyond mere ranks and ratings, reviews also give you insight into a ride or show's appeal, such as its architecture, history, music, storytelling or attention to detail. Helpful specs include hourly wait times, fear factors and weather issues. Once you're at an attraction, useful tips and lists of 'secret' Fun Finds help your family enjoy the experience to the fullest.

Plan Meals With Confidence. Thoughtful restaurant reviews cover everything from burger joints to gourmet bistros to unique character meals. Quick-read summaries let you scan restaurants by rating, cuisine, price or hours of operation. A Policies section uncovers hard-to-find facts on children's meals, special diets and Disney's new rules about canceling reservations.

Helpful Tips Make You a Disney Expert. Spread through the book, hundreds of specific tips reveal such things as how to save time with Disney's Fastpass system, how to save money with the Disney Dining Plan, even the best spots to watch parades, shows and fireworks.

Detailed Hotel Reviews Save You Time. Seriously thorough hotel descriptions let you compare every aspect of every major place to stay, including swimming pool features and other family-focused amenities. Reviews cover each property's Highs and Lows, room decor and both rack and discount rates. Forget the hassle of researching hotels online; everything you need is right at your fingertips.

Cheer For Your Child. Is your boy or girl playing at the ESPN Wide World of Sports Complex? Learn how to view coverage of their events and get the scoop on spectator seating, dining and other amenities.

Disney News You Can Use. Only The Complete Walt Disney World includes all 662 Disney changes for 2012 every new attraction, activity, hotel, restaurant, shop and price increase. (Turkey legs are now more than . Ouch!) Readers get insider advice on new rides starring The Little Mermaid and Snow White's Seven Dwarfs, as well as revamped attractions based on Dumbo, Goofy and the Star Wars universe.

Photos Take You There. Over 500 colorful images give you a clear sense of every ride, show and parade and exhibit, and reveal the quality of hotel grounds, lobbies, rooms and swimming pools. Parents will enjoy looking at The Complete Walt Disney World 2012 with their children, as the abundance of photos makes it easy for little ones to decide 'Let's do that!'

Instantly Find What You Need. Color-coded chapters and a 1,000-item index let you find any topic quickly. A Walt Disney World A-Z chapter offers a wealth of data on airports, rental cars, park tickets and the like. An appendix holds a Character Guide, a new What Things Cost section that makes it easy to plan expenses, and telephone and Internet directories.

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Walt Disney World: The Full Report

Walt Disney World: The Full Report Review

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Walt Disney World: The Full Report is a compilation of tips, tricks and information gathered over years of visiting Orlando, Florida. The book breaks down every ride, show and attraction for each of Orlando’s major theme parks—the Walt Disney World Resort, Universal Studios Florida & SeaWorld.

The book is written in a way, that Type-A personalities will get their structured information, while allowing the laid back traveler to enjoy the humor of the book.

Unlike other theme park guide books, Walt Disney World: The Full Report is written with a sense of humor, in hopes of “lightening up” the typical travel book. The Full Report informs you without bogging you down with complicated, structured strategies that make you feel as though you are studying for a college entrance exam.

First time visitors will find the information helpful, while veteran Disney worshipers will appreciate the humor, knowing that they are not alone in dealing with Orlando’s clueless vacationers.

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FUNatics Guide to Walt Disney World 2012: Magic Kingdom & Animal Kingdom (Volume 1)

FUNatics Guide to Walt Disney World 2012: Magic Kingdom & Animal Kingdom (Volume 1) Review

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If you are a Disney FUNatic these books are for you. Whether you are preparing for a future trip to Walt Disney World, want to remember the places and events that spark particularly magical memories of a trip from the past, or simply love all things Disney, this book is sure to create a Disney FUNatic of every reader! Everything Disney will be brought to life with complete information and 1,000s of photos about arcades, character meets, child care, dining, entertainment, exhibits, golf, Hidden Mickeys, lounges, marinas, outdoor movie showings, parades, parks, playgrounds, resorts, rides, shows, tours, transportation, water parks, and much, much more!! We even have coupons to help you save money on your next trip!

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The Complete Walt Disney World 2011

The Complete Walt Disney World 2011 Review

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Over 500 color photographs highlight this beautiful yet remarkably thorough guide, a straightforward, fun-to-read, show-and-tell extravaganza that rates and reviews nearly 700 attractions, restaurants, shops and hotels and offers hundreds of helpful tips.

Theme parks are the heart of the book. Each ride and show is showcased on its own page or pages, with an insightful description, frank review, specs such as hour-by-hour wait times and often quirky bonuses such as Fun Finds and Hidden Mickeys.

A fantastic planning tool

Those who love to plan a vacation will delight in the guidebook's obsessive attention to detail. Comprehensive hotel reviews spotlight discount rates, room quality and decor (with photos!) and fun swimming pool features. An Activities chapter uncovers unique experiences outside the parks, whether expensive or free. New for 2011, a Walt Disney World A-Z section is an exhaustive Disney planning encyclopedia. Telephone and Internet directories hold hundreds of useful listings. Smartly organized with color-coded chapters, the book makes it easy to find what you need.

A family favorite

Moms will love the book's thoughtful focus on children. Included are creative ways to involve kids in planning a Disney vacation, Fear Factors for every ride and show, and many Family Matters theme-park tips. A Character Guide reveals where to meet Mickey Mouse and 80 other Disney stars. Young families in particular will find the book helpful, as the abundance of photos give children a way to read it with their parents.

Award-winning advice

The only independent Disney guide ever honored by the Walt Disney Company, The Complete Walt Disney World is the winner of Disney's iParenting Media Award for Outstanding Family Product. Altogether the book has won 15 national and international book awards.

From the back cover:

Don't miss out on top experiences thanks to a colorful Best Bets showcase.
Fully enjoy rides and shows thanks to in-depth theme-park chapters.
Avoid long lines with Fastpass tips and hour-by-hour attraction wait times.
See the rides and shows before you leave home, thanks to 530 color photos.
Add variety to your trip with activities like fishing, golf and surfing.
Ensure quality family time thanks to child-focused activities and advice.
Book the right hotel with reviews that include photos, swimming pool features and discount rates.
Be armed with resources on everything from face painting and tea parties to park tickets and dining plans.

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Disney's Little Einsteins: Preschool Skills (Disney Little Einsteins)

Disney's Little Einsteins: Preschool Skills (Disney Little Einsteins) Review

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Prepare for pre-school with  Leo, Annie, June, Quincy, and Rocket in this new learning adventure.  The Little Einsteins are on hand to guide young learners through reading, writing and counting activities. This new novelty fomat includes a water based dry erase marker, wipe off pages, and magnetic pages for a truly interactive learning experience. 

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The Unofficial Guide to Walt Disney World 2008 (Unofficial Guides)

The Unofficial Guide to Walt Disney World 2008 (Unofficial Guides) Review

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From the publishers of The Unofficial Guide to Walt Disney World

"A Tourist's Best Friend!"
—Chicago Sun-Times

"Indispensable"
—The New York Times

Five Great Features and Benefits offered ONLY by The Unofficial Guide:

1. Exclusively patented, field-tested touring plans that save as much as four hours of standing in line in a single day

2. Tips, advice, and opinions from hundreds of Walt Disney World guests in their own words

3. Almost 250 hotels rated and ranked for quality and value, including the top non-Disney hotels for families

4. A complete Dining Guide with ratings and reviews of all Walt Disney World restaurants, plus extensive alternatives for dining deals outside the World

5. Every attraction rated and ranked for each age group; extensive, objective, head-to-head comparisons of the Disney and Universal theme parks

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Disney Minnie Mouse Coloring & Activity Fun Tote

Disney Minnie Mouse Coloring & Activity Fun Tote Review

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Disney Minnie Mouse Coloring & Activity Fun Tote This Tote Includes; Gigantic Book to Color Big Best Book to Color Mini Coloring & Sticker Book 35 Stickers 6 Crayons

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Hannah Montana #20: Hit or Miss (Hannah Montana (Quality))

Hannah Montana #20: Hit or Miss (Hannah Montana (Quality)) Review

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Series Description:
Miley Stewart looks like a regular girl-next-door, but when the lights go down, Miley is teen pop sensation Hannah Montana! Off stage, Miley wants her life to be as normal as possible, so only a few people know the truth about her dual identity. But keeping that secret is harder than Miley ever thought it would be. 

 

Hannah Montana #20: Hit or Miss
Miley convinces her dad to write a song for the Jonas Brothers, but her excitement quickly turns to envy once she hears the song. It’s so good that Miley wishes her dad had written it for Hannah. Miley and Lilly masquerade as a boy band to trick the Jonas Brothers into believing that the song has already been taken! Their charade leads to a melodic meltdown of superstar proportions. Plus, Miley finally lets Oliver take on a secret identity. She invites him to a celebrity tennis match where Hannah will be competing, and chaos ensues.

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Beyond the Attractions: A Guide to Walt Disney World with Preschoolers (2011)

Beyond the Attractions: A Guide to Walt Disney World with Preschoolers (2011) Review

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Beyond the Attractions: A Guide to Walt Disney World with Preschoolers (2011) Feature

• ISBN13: 9781453640395
• Condition: New
• Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

Planning your trip to Walt Disney World with preschoolers has never been easier.

Beyond the Attractions: A Guide to Walt Disney World with Preschoolers has all the information parents need to plan an unforgettable Walt Disney World vacation with kids, ages 2-5. Written by a mom and Disney veteran who regularly visits Walt Disney World with her young family, this Walt Disney World travel guide is packed with child-focused information, tips, and insights from a parent's perspective. Its focus on the unique needs of preschoolers and their parents sets Beyond the Attractions apart from other guides.

Author Lisa M. Battista includes all the up-to-date details on toddler- and preschooler-friendly attractions, recreation, lodging, and dining in Beyond the Attractions, but goes well beyond the shows, rides, resorts, and food to consider the logistical challenges that are part of traveling with small kids. Learn about family-friendly services at Walt Disney World such as stroller rentals, Baby Care Centers, and child-care options that will enhance your visit and the memories of your Walt Disney World vacation.

Find more preschooler-focused information in this guidebook including must-do attractions for toddlers and preschoolers; attraction elements that may scare small kids; best attractions for the little daredevils in your family; attractions the whole family can enjoy together; hidden activities when your kids need a break; ideas to keep the kids entertained while waiting in line; descriptions of each Walt Disney World resort; safety tips for your vacation; preschooler packing list and vacation planning timeline; maps showing the locations of preschooler-friendly attractions in Magic Kingdom, Epcot, Disney's Hollywood Studios, and Disney's Animal Kingdom.

Save hours of research planning a Walt Disney World vacation that is perfect for your family with this easy-to-read, concise, yet complete Disney World travel guide.

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Walt Disney World with Disabilities

Walt Disney World with Disabilities Review

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Walt Disney World with Disabilities Feature

• ISBN13: 9780615167602
• Condition: New
• Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

Walt Disney World® with Disabilities is designed for people with health issues, disabilities and special needs. This book gives you the advance information you need to plan a safe, comfortable and fun trip. It's packed with amazing tips and insights from the authors' years of first-hand experience visiting Disney while dealing with disabilities and special needs. It also includes extensive input gathered from other Disney guests with a wide variety of conditions. Well researched, it has the most in-depth descriptions of any book of the physical "feel" and the emotional impact of attractions. It has details you won't see elsewhere about things that can impact people with disabilities at Disney, and it's filled with tips for participating with greater comfort. Learn how to get your needs met in the parks, resorts & restaurants, details on handling medication & medical equipment, dietary needs, transportation, wheelchair use in the parks & resorts, and much more. Visit the official website for more details at WWW.DIZ-ABLED.COM. You'll find in-depth information & alerts for various fears, anxieties and emotional challenges including claustrophobia, fear of the dark and discomfort with violence. There's warnings, tips and support information for people dealing with a variety of health issues including pain, back & neck problems, mobility issues, heart conditions, vertigo & dizziness, diabetes, dietary issues, hearing impairment, visual impairment, fears, phobias and mental health issues, Chronic Fatigue Syndrome, TMJ, fibromyalgia, allergies & chemical sensitivities (including fragrances, pesticides & mold), high blood pressure, joint & muscle pain, motion sickness, epilepsy, weakness, oxygen use, overstimulation, hyperactivity, and much more! It's an outstanding guide that will help those with almost any physical or emotional condition. Disney World is a wonderful and unique destination with a culture and system all its own. There's so much to know that can make or break a vacation. This book covers what those people with health challenges really need to know in advance. For example, it's important to decide which attractions are okay with your specific condition, and which ones are not. Walt Disney World® with Disabilities will help you decide if an attraction is right for you or not. By researching in advance, you can avoid impacting or flaring your condition, and wasting valuable vacation time researching and deciding. Your trip can go far more smoothly. The book includes warnings & alerts you won't see elsewhere. For example, one popular attraction unexpectedly pokes you in the back. You'll find how people with back pain can prepare and enjoy the attraction anyway, while avoiding this jab to the back. There are many wonderful tips on how to participate in attractions with greater comfort even if you have disabilities and health concerns. There's extensive information that will help you choose the right hotel or resort for you. It outlines what types of special room requests you can make, and what steps you can take to make it more likely that your requests will be granted and actually fulfilled once you get there. You'll also find extensive information on diet issues within the parks and resorts, with contact numbers around Disney World for help with your specific dietary needs. For those with allergies the book contains a wide variety of subjects, including what rides have fragrances and smoke pumped in, mold alerts, etc. If you have a physical or emotional special need, illness or disability this book will help you. Even if your condition is not covered precisely, you'll receive advice on how to have your specific needs met while visiting Disney resorts and parks.

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Just Keep Swimming (Step-into-Reading, Step 1)

Just Keep Swimming (Step-into-Reading, Step 1) Review

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Disney/Pixar Finding Nemo returns to theaters in September 2012--in Disney Digital 3-D! Nemo the clownfish is worried that he's not a strong enough swimmer to compete on his school's swim team. But when his friend Dory encourages him to just keep swimming, Nemo realizes that he can do anything he puts his mind to. This Step 1 reader is perfect for boys and girls ages 4 to 6 who are just learning to read on their own.

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Face the Music (Hannah Montana #9)

Face the Music (Hannah Montana #9) Review

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Series Description:
Miley Stewart looks like a regular girl-next-door, but she’s got a big secret. When the lights go down, Miley is the famous teen pop sensation Hannah Montana! Miley may be a celebrity when she’s on stage, but she wants the rest of her life to be as normal as possible. The only people who know the truth about Miley’s dual identity are her father, brother, and best friends Lilly and Oliver. But keeping that secret—and balancing school with her newfound fame and fortune—is harder than Miley ever thought it would be. 

 

Hannah Montana #7:
When Miley’s scheming, look-alike cousin Luann pays a visit, she’s surprisingly well behaved. Miley thinks they finally might have gotten over the rough patch from their childhood, and even invites Luann to the coolest Halloween party in town. But when Luann hog-ties Miley in her pop-star closet, Miley realizes she’s made a big mistake! Will Miley’s friends rescue her in time to stop Luann from revealing Miley’s secret identity? Plus, when Miley’s grandmother comes for a visit, Miley’s brother Jackson seems to be getting more than his fair share of attention. Didn’t anyone teach Grandma Stewart not to play favorites?  

Hannah Montana #8:
Ever since Jake Ryan started acting on the TV show, Zombie High, Miley thinks he’s become a huge egomaniac. So when he invites Miley to the school Seventies Dance, she says no. Then Hannah Montana guest stars on Jake’s show, and Miley realizes she might have been wrong about her former crush—but is it too late? Plus, when Miley and Jake start using other people to make each other jealous, it’s bound to backfire—Miley just never expected it would be on her!

Hannah Montana #9: 
When Hannah Montana becomes a spokesmodel in a TV commercial for a new perfume, there’s only one problem—she hates it! But when she gets an incredibly hot gift for being the new face of Eau Wow, Miley starts to reconsider. . . . But could she really go on TV and lie to the whole world? Plus, when Miley accidentally gets her brother Jackson fired from his job, she makes him Hannah Montana’s assistant—with serious consequences!

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Disney Treasures

Disney Treasures Review

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(Lower-Intermediate Level Piano Duets). By Various. Duet Piano Education. 48 pages. Published by Hal Leonard

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Disney Princess: The Enchanted Castle Pop-Up

Disney Princess: The Enchanted Castle Pop-Up Review

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Simply open and tie back the covers to reveal a 360° pop-up castle fit for a princess--or for six princesses! Stand-up paper dolls of Ariel, Belle, Cinderella, Snow White, Sleeping Beauty, and Jasmine hold court in this royal abode. Tucked into the inside front cover is an envelope to store the dolls after play. Charming details and beautiful artwork complete the experience.

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